FAQs
To save you time, we’ve pulled together the most frequently asked WiseFitt questions here.
Frequently Asked Questions (FAQ)
What does the gym look like?
You can take a tour of your local WiseFitt right now by watching the videos below.
How long are the sessions?
Our Personal Training sessions are 50 minutes, and our Fitness Classes are 45 minutes.
What if I have an existing injury?
We’ve got you. A lot of people come to us with aches and pains or an injury history. We’ll discuss all this in your Strategy Session, carefully plan your training around any restrictions, and set you on the path to full mobility and strength.
What facilities are available?
Our gyms have modern changing rooms with showers, lockers and towels. We have a chill-out area serving hot and soft drinks and snacks for your post workout needs. There are two gym rooms, for functional training, personal training and fitness classes. We also have a treatment room, sauna and a fully equipped recovery lounge.
How do I get started?
If you are ready to jump in or have further question, please register your interest HERE and one of our team members will be in touch.
What if I’m a complete beginner?
No problem. Our fitness programs are designed for all fitness levels, including complete beginners.
We get to know your ability level and your goals in the Strategy Session, so every training session will be tailored to you.
You’ll have coach support at all times so you go at the right pace for you – and build confidence as you progress.
General Information
What is the focus of your gym?
Our gym specializes in small group personal training and functional fitness classes, combined with advanced recovery treatments. We aim to help members build strength, improve functional movement, and enhance recovery, all in a supportive, community-focused environment.
What is small group personal training?
Small group personal training involves working with a certified trainer in a group setting (typically 3-5 people). This allows for personalised coaching in a more affordable, supportive atmosphere compared to one-on-one training.
What is functional training?
Functional training focuses on exercises that mimic everyday movements, improving strength, balance, coordination, and flexibility. It helps increase your performance in daily activities and reduces the risk of injury.
What makes your gym different from others?
We combine state-of-the-art fitness equipment with cutting-edge recovery therapies like Osteopathy, Physiotherapy, Massage, infrared saunas, and state of the art Compression Therapy to help our members optimize their performance and recover faster. Our holistic approach ensures both your fitness and recovery are prioritized.
What does the gym look like?
You can take a digital tour of our facility in Fulham below. When we are open, we will personally invite you to view the space and book a tour. If you are interested, contact us HERE.
What facilities are available?
Our gyms have modern changing rooms with showers, lockers and towels. We have a chill-out area serving hot and soft drinks and snacks for your post workout needs. There are two gym rooms, for functional training, personal training and fitness classes. We also have a treatment room, sauna and a fully equipped recovery lounge.
Membership and Pricing
How do I get started?
You can sign up directly through our website, mobile app, or at the front desk of our gym. We offer various membership plans to suit your needs, including options for small group personal training and recovery treatments. If you are ready to jump in or have further question, please register your interest HERE and one of our team members will be in touch.
What are your membership options?
- Functional Training Membership: Includes unlimited access to all functional training classes and gym facilities.
- Small Group Personal Training Membership: Includes a set number of small group personal training sessions each month, plus gym access.
Do you offer cool-off / trial periods or day passes?
Yes! We will be offering a 14-Day cool-off period on all our annual memberships to allow you to use our facilities and our offerings. We will also be offering a 21-day challenge pass that lets you try out our fitness classes, small group personal training, and recovery treatments. Day passes are also available for individual sessions. (Please enquire within)
Fitness Services
What is included in your small group personal training?
In small group personal training, you’ll receive individualised attention and customized workouts based on your goals and fitness level, all while working out in a small, motivating group. This is a great way to get personal coaching at a fraction of the cost of one-on-one sessions.
What are functional training classes?
Our functional training classes focus on exercises that strengthen the muscles used in daily activities. You’ll work on improving your mobility, core strength, flexibility, and coordination, all of which will improve your overall fitness and reduce the risk of injury.
How do I sign up for small group personal training or functional training classes?
You can sign up for small group personal training and functional classes from within your Membership Portal through our website or mobile app. Classes are available on a first-come, first-served basis, so booking in advance is recommended.
Do I need to be fit to start functional training or small group personal training?
Not at all! Our programs are designed to accommodate all fitness levels. Whether you’re just starting out or looking to improve your performance, we’ll tailor the sessions to suit your needs.
How Long are the session?
Our Personal Training sessions are 50 minutes, and our Fitness Classes are 45 minutes.
What if I have an existing injury?
We’ve got you. A lot of people come to us with aches and pains or an injury history. We’ll discuss all this in your Strategy Session, carefully plan your training around any restrictions, and set you on the path to full mobility and strength.
What if I am a complete beginer
No problem. Our fitness programs are designed for all fitness levels, including complete beginners.
We get to know your ability level and your goals in the Strategy Session, so every training session will be tailored to you.
You’ll have coach support at all times so you go at the right pace for you – and build confidence as you progress.
Recovery Treatments
What recovery treatments do you offer?
We provide a variety of recovery services to help reduce soreness, improve flexibility, and speed up the healing process:
- Osteopathy: Helps with muscle recovery by reducing inflammation and promoting faster healing.
- Physiotherapy: Helps to restore movement and function when someone is affected by injury, illness or disability.
- Massage Therapy: Deep tissue and relaxation massages to ease tight muscles and stress.
- NormaTec Compression Therapy: Enhances recovery through compression to improve circulation and reduce swelling.
- Infrared Sauna: Promotes detoxification, muscle relaxation, and improved circulation.
How do I book recovery treatments?
You can book recovery treatments from within your Membership Portal through our app or website. Recovery sessions are available to be added to your membership or booked separately as individual services.
Are the recovery treatments included with my membership?
It depends on your membership plan. Our SGPT Membership includes unlimited use of all our recovery products on site (Hyperice Suite of Products, Inferred Sauna) and a discounted rate on our recovery treatments. For other membership levels, recovery treatments are available at a discounted rate or as part of special packages.
Are the recovery treatments safe for everyone?
Most of our recovery treatments are safe for most people, but we recommend consulting with a healthcare provider if you have any pre-existing conditions (such as cardiovascular issues or pregnancy) before using the infrared saunas, or other recovery services.
Health & Safety
How do you maintain cleanliness and safety at the gym?
We follow strict hygiene protocols, cleaning all equipment and high-touch surfaces regularly. Hand sanitisers are available throughout the gym, and we encourage all members to wipe down equipment after use. We also follow local health guidelines to ensure a safe environment for all members.
Do I need to wear a mask?
Mask policies depend on local health regulations. Please check our website for the latest updates or ask at the front desk for current requirements.
Additional Information
Can I bring a friend or guest?
Yes, members can bring a guest for a fee or purchase a guest pass for access to the gym and classes. If you’re interested in trying a class with a friend, you can purchase a one-time pass for them to join you.
What should I bring to my first class or training session?
Please wear comfortable workout clothes and bring a water bottle.
Can I cancel or freeze my membership?
Yes:
Monthly Rolling Membership – Standard memberships operate on a monthly rolling basis, renewing automatically each month unless cancelled. A 60-day notice period is required for cancellation.
- Annual Membership – All membership categories within the annual membership scheme are for a minimum period of 12 months and offer exclusive benefits, including eligibility for promotional rates (e.g., Early Bird Discounts). After the initial minimum length of membership this membership can either be renewed for another minimum commitment period or default to a rolling contract until written notification is received giving a minimum of 2 full month (60 Days) notice to cancel.
- Members on an annual plan will have 14 days from the start date to request a full refund if they choose to cancel. After the 14-day cooling-off period, no refunds will be issued, except in exceptional cases, which WiseFitt will review on a case-by-case basis
- Cancellation of an annual membership before the completion of the 12-month term will not result in a pro-rata refund.
- All Memberships, can be placed on hold (freeze) for a minimum of 1 month and a maximum of 3 months per year. A non-refundable upfront fee of £25 per month will be charged for the duration of the hold period.
- To initiate a membership hold, please provide at least 2 weeks’ notice prior to the desired start date. Holds must be for full calendar months. Please note that while your membership is on hold, your direct debit payments will be paused. However, the hold fee must be paid upfront to activate the hold period.
- All On Hold requests must be emailed to info@wisefitt.com. Should the request be accepted, payment of the On Hold fee will be required before the On Hold is actioned..
- Please contact our team to assist you with any membership changes or freezes.
- Annual Membership – All membership categories within the annual membership scheme are for a minimum period of 12 months and offer exclusive benefits, including eligibility for promotional rates (e.g., Early Bird Discounts). After the initial minimum length of membership this membership can either be renewed for another minimum commitment period or default to a rolling contract until written notification is received giving a minimum of 2 full month (60 Days) notice to cancel.
Do you offer parking?
No. Paid Parking is available on the adjacent streets.