21-Day Challenge –  The 21-Day Challenge is a standalone product with a one-off fee. There is no ongoing commitment to the WiseFitt once the Challenge is completed. If the Challenger decides to sign up for an ongoing membership, the Membership Ts and Cs will become active.

Monthly Rolling Membership –  Standard memberships operate on a monthly rolling basis, renewing automatically each month unless cancelled.  A 60-day notice period is required for cancellation, and access to WiseFitt facilities will continue until the end of the final billing cycle.  

Cancellation requests must be submitted in writing via email to info@wisefitt.com.  

New members will have a 14-day cooling–  off period from the date of joining, during which they may cancel their membership for a full refund.

Annual Membership –  All membership categories within the annual membership scheme are for a minimum period of 12 months and offer exclusive benefits, including eligibility for promotional rates (e.g., Early Bird Discounts).  After the initial minimum length of membership this membership can either be renewed for another minimum commitment period or default to a rolling contract until written notification is received giving a minimum of 2 full month notice to cancel.

The member shall pay the membership fee annually payable either in advance or by the credit terms agreed by the management in advance (irrespective of actual usage of the club or change in personal circumstances) and will be debited to the member’s bank or building society account monthly (or paid monthly by some other agreed financial arrangement) or paid annually in advance as specified.

Members on an annual plan will have 14 days from the start date to request a full refund if they choose to cancel.  After the 14-day cooling-off period, no refunds will be issued, except in exceptional cases, which WiseFitt will review on a case-by-case basis.

Cancellation of an annual membership before the completion of the 12-month term will not result in a pro-rata refund.

Should a member have Monthly Subscription including credit terms and be unable to use the facilities due to permanent relocation of residence over 15 miles away from their original residence a cancellation fee of 3 full months may be accepted at the discretion of the management. This is acceptable on production of a valid tenancy agreement, mortgage certificate or utility bill at the new address (in the members name) and only accepted if the membership fees are current and not in arrears. The 3 months notice will take effect on the date of acceptance of valid proof by the management and not before.

Should a member have a pre-paid Annual Subscription and be unable to use the facilities due to permanent relocation of residence over 15 miles away from their original residence there are no refunds available however WiseFitt will authorise a free transfer of any remaining months to a nominated third party who is not an existing member of WiseFitt. A free transfer is upon acceptance of valid proof of relocation and acceptance of the proposed third party to take over the remaining term of the membership.

Treatments –  Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 hours notice for any cancellation or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee of 100% (of their treatment price – subject to exception) to the credit card on file.

Exceptional Cancellation –  It is also possible to cancel the membership due to medical reasons, upon presentation of a medical certificate.